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Frequently Asked Questions
What is your shipping Policy? For prints & originals: Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 states experience shipping times of 3 business days.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day.
Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
We do our best to ensure your print order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days.
Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time.
International orders typically arrive within 6-10 business via USPS Priority Mail.
How much does shipping cost? For prints: The shipping price is calculated based on weight coefficient of each item.
|
Cart Weight |
Shipping |
|
Up to 5Lbs |
$19.95 |
|
5 - 10 Lbs |
$29.95 |
|
10-15 Lbs |
$39.95 |
|
15 Lbs + |
$49.95 |
For originals: There are no shipping costs to purchasers.
Can I ship to Canada//International/APO/FPO addresses? Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds? Only prints damaged in shipping will be replaced. Please send photographs of the damage to the print(s) and damaged packaging with the original shipping label clearly visible. For replacement, please contact us.
Can I cancel my order? Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a replacement? Processing a replacement can take up to 7-10 business days.
Who to contact? You can reach out at any time by sending us a message here
How can I keep up with your new work? We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!
You can also follow us on our social media pages as we are constantly posting about new work!
Legal Terms & Conditions
Thank you for your interest in Art by Dr. Mary Gill from marymadeitstudio.com in Madison,Wisconsin.
By purchasing originals or prints you agree to accept potential variations in colors between your web-previews and the products delivered.
